Refund Policy

Refund Eligibility

A refund may be due in the following circumstances:

• Cancellation of a confirmed booking within the free cancellation window (30+ days before travel for standard season, 45+ days for peak season)
• Partial cancellation of services (e.g. reducing hotel nights or pax count) where a credit balance exists
• Overpayment against a booking
• Service cancellation initiated by Rajasthan Xperts due to inability to deliver confirmed services
• Force majeure situations as defined in our Cancellation Policy (partial refund after deducting unrecoverable hotel/vendor costs)

Refund Process

Once a valid cancellation request is received and the refund amount is confirmed, the following process applies:

Refund Timelines

Refund processing times depend on the reason for cancellation and the payment method used:

Working days are Monday to Saturday, 9 AM – 7 PM IST. Timelines begin from the date of written cancellation confirmation, not the date of the initial request.

Refund Methods

All refunds are processed via:

• NEFT / RTGS / IMPS — to the bank account provided at the time of booking or cancellation
• UPI transfer — to the registered UPI ID of the booking agency

Refunds are not processed in cash under any circumstances. Refunds are made only to the original booking agency — not to the end traveller directly.

Non-Refundable Components

The following components are strictly non-refundable regardless of the cancellation timing:

• Services already delivered and consumed by the traveller (hotel nights stayed, safaris taken, meals consumed)
• Advance deposits paid to heritage/palace hotels that are specifically marked as non-refundable in the booking confirmation
• Ranthambore safari permits (once booked with the forest department)
• Any special event or festival tickets (Pushkar Fair, cultural events, etc.) once issued
• Processing or convenience fees (if any) charged at the time of payment
• Visa fees, travel insurance premiums or any third-party fees paid on behalf of the traveller

Credit Notes

In certain situations — particularly force majeure events or rescheduled tours — we may offer a credit note in lieu of a cash refund. Credit notes:

• Are valid for 12 months from the date of issue
• Can be applied to any future booking of equal or greater value
• Are non-transferable and applicable only to the original booking agency
• Are issued via email as an official document with a unique reference number
• Cannot be encashed — they can only be applied against future bookings

Refund Disputes

If you believe a refund has been incorrectly calculated or not processed within the stated timeline:

• Email your dispute to info@rajasthanxperts.in with the subject line "Refund Dispute — [Booking Reference]"
• Include your booking reference, cancellation confirmation email and the amount in dispute
• Our finance team will review and respond within 5 working days

All disputes are governed by the laws of India and subject to the jurisdiction of courts in Jaipur, Rajasthan.